There is a recipe which is fundamental and applies to everyone, no matter what sort of customer facing business you have…. I will share that with you

sam

Expert Business Consultancy in Hampshire, Southampton & Beyond

Your business is special, but it’s not unique. There is a recipe for success which is fundamental to ALL businesses. That’s not to say that the issues you have will be the same as the company down the road, and it’s why I provide a bespoke business consultancy service which starts by unravelling the information you give me. I then put together a clear no-nonsense step-by-step strategy to get you where you want to be. I provide expert business consultancy in Hampshire and the surrounding areas, including the following locations:

      • Southampton
      • Romsey
      • Winchester
      • Basingstoke
      • Ringwood
      • Salisbury
      • Andover
      • Portsmouth

If you are within an hour’s commute of Winchester, I can help take your business to the next level. Contact me today and let’s get your business where it deserves to be.

GET IN TOUCH

Why choose business consultancy from Incisively?

I understand. You’re up to your neck trying to run your small or medium-sized customer-facing business, you care about your business and want it to be as good as it can be, but you feel bogged down by it all; frankly, it is starting to feel overwhelming, and you know it should be different but you’re not sure how.

Maybe you just want things to be a little easier, it’s tough at the top, isn’t it? You’d like to see more money coming in for all your hard work, especially if you are starting Exit plans and deserve a proper reward for your endeavour. You rarely have any true leisure time – not even on holiday or weekends – and sometimes end up working on a Sunday afternoon when the sun is shining. It’s relentless and dispiriting when employees let you down or customers give you a hard time. You’re fed up with friends saying (enviously) ‘it must be great being self-employed and being able to pick your hours’, and you truly wonder if the financial reward is actually worth it. Work-life balance – what’s that?

I have around 30+ years of experience. I get it, I’ve been there, I’ve done that and got the t-shirt. And I care. I won’t bore you with my qualifications or give you big meaningless figures to evidence why I believe I can help you, but here are a few pointers to get us started…

  • When my 25-year business was shut down during the COVID pandemic, I managed to reduce the fixed costs of a £900K turnover business down to £500 per month – yes that’s around 0.5% and demonstrates my fanatical approach to costs, and strong ability to negotiate. I got no government support, I didn’t need a bounce-back loan.
  • When we reopened, my exit plans were firmly on the table, so I had to get the turnover back up to pre-COVID levels. In fact, I got it back to 105% within 6 months despite significant restrictions on trade. Success is about attitude to adversity, finding a way forward, no matter what is going on.
  • Adversity sorts the wheat out from the chaff, I now look back at my business and appreciate why we rode the storm, where others went under. I work across many fields, including healthcare, retail, hospitality and industry, and my far-reaching experience means that I can literally help any type of organisation, with my speciality being customer-facing businesses. Underpinning my experience and skillset is my core desire to help you – I get my buzz out of making sure other businesses and business owners/managers get where they deserve to be.

What will I do for you?

  • I Get Things Done – the clue’s in the company name – Incisively. I’m very decisive and I am a doer – ‘efficient’ and ‘organised’ should be my middle names. I believe in getting to the fine detail, the ‘how what why’ and then take a ‘let’s do it’ approach. Time is money; I respect yours, and I will use mine effectively to give you great value.
  • I apply strategic insight and blue sky thinking– when you’re in it and not on it you can’t see the wood for the trees. Let me appraise your business and give you some ideas. I know I can help, and I want to help.
  • I look at everything in your business, including costs, accounts, marketing, sales, contracts, HR, and PR. I may not specialise in every area, but I can recognise and point you in the right direction if I believe you need it.
  • I am extremely competent at communications. If you are customer-facing, this is how you will grow your business and reduce the stress in your life; unhappy customers take up too much time, and they knock morale. Understanding that 2% of customers are the ‘mad, bad or sad’ who behave the same with every business, allows you to focus your efforts on managing the next 18% who take up three-quarters of your time. Effective communication strategies mean that you can focus your efforts on turning ‘tricky’ customers into loyal customers, develop your business and get recommendations… My communication skills and ongoing support help you develop a ‘water off the duck’s back approach’ to negative comments, negotiate your contracts effectively, and reduce bad debts or slow payers.
  • I’m good at sales too, even if you don’t consider yourself directly in sales, you are! We are competing for customers’ money that they will otherwise spend elsewhere. In tough economic times, they become even more picky about how they spend their hard-earned cash.
  • Your team needs to be on board, and it works both ways, you trust them and they trust you, clear lines of communication so they understand why they are there and share your vision. A happy team is more productive and you have less costly and disruptive staff turnover. Consistency, fairness and structure is key here.
  • It’s lonely at the top, I totally get that, I am here to support you, and provide personal business mentoring too and strategies to coach you to the change mentality you need to get where you want to go. I really do understand.


    But you don’t have to believe me, here’s what Jo from Oracle says about me:

    ‘Sam is perfectly placed to assist any small to medium sized customer facing business having run her own highly successful business herself. 

    She knows the minutiae it takes for the management and the team to make it top notch. Sam can advise on the strategies needed to transform any business’

Get Started With Incisively

You’re still reading so we must be on the same page! Now you want to know how I work and how I charge.

GET IN TOUCH

What do I actually do?

Your business deserves the best, but this doesn’t mean a big bill. For a typical project I will dedicate 15-20 hours minimum, which includes:

  • A half-day visit if it’s within an hour by train or car from SO22. I will outline the structure of the visit in advance once we’ve agreed on how you want the business consultancy from me to look.
  • An action plan – I mean a thorough proposal including my assessment of your business and exactly how to achieve what you want, not some cut and paste standardised generic waffle. I am always honest, and there is always a solution.
  • Follow-up support – this includes 6 month’s email support and mentoring for you around the original brief. If you need further visits, I will quote accordingly.
  • Having said all that, I can do a project of any size, just ask me for a quote, a simple business health check is just £115 and will give you key pointers.

What do I charge?

I’ve always been upfront about money. It’s a vital skill I learned early on in my business. I will give you excellent value for money, my pricing is based on a genuine desire to deliver affordable advice to help you succeed. My reward is not about the money, it’s about the buzz when you achieve what you deserve. In my own case, the profit was consistently high, and when I came to sell, I found that my business was worth around 15% more than equivalent businesses of the same size. The prices below are inclusive as Incisively is not registered for VAT. No hidden extras. I don’t clock watch, I just do the job, no stone unturned.

Fair, honest, business consultancy delivered with care and passion.

Projects range from £115 for the business health check to £5000 for a complex multiple-business two proposal brief, but with many variants in between, just contact me for a quote

As an example, taking a one-off initial project as outlined above, including after-project support – £1850

Other projects, secondary or spin-off from initial contract – from £650

Do get in touch with me to find out more. I’d love to hear from you.

Best Regards

Samantha Price